Refund and Returns Policy

Golden Tan Refund and Returns Policy (South Africa)

1. Introduction

Thank you for shopping with Golden Tan. We are committed to providing you with the highest quality, authentic Tan Lab products. As a dedicated reseller, all our products are supplied sealed and in excellent condition directly from the manufacturer.

This policy outlines the conditions under which refunds, returns, and exchanges will be managed for purchases made on the Golden Tan website in South Africa.

2. Products Eligible for Return/Refund

Due to the nature of self-tanning cosmetics and for hygiene reasons, we only accept returns and offer refunds/exchanges on products that meet the following strict criteria:

Product is Defective: The item is inherently faulty or damaged upon arrival (e.g., broken bottle, faulty pump mechanism).
Incorrect Product Delivered: The product delivered does not match the item ordered on your invoice.
The product must be:
- Unused and in its original, sealed packaging.
- Returned within 7 calendar days of delivery.
- Accompanied by proof of purchase (order confirmation or invoice).

3. Products Not Eligible for Return/Refund

We cannot accept returns or offer refunds/exchanges in the following circumstances:

Change of Mind: You have simply changed your mind after placing the order.
Product Seal Broken/Opened: The product’s original seal has been broken, the product has been used, or the packaging has been damaged.
Allergic Reactions/Skin Sensitivity: We cannot refund products due to personal adverse reactions as we cannot verify the claim, and the product is a cosmetic item. We strongly recommend reviewing the ingredients listed on the Tan Lab website or packaging before purchase.
Products Purchased on Sale: All sales of clearance or marked-down items are final.

4. Process for Returns (Defective or Incorrect Item)

Notify Us: Contact us immediately at info@goldentan.co.za or +27 72 378 4487 within 48 hours of receiving your delivery. Please include your Order Number, a description of the issue, and clear photographic evidence of the defect or incorrect item.
Assessment: Golden Tan will assess the claim. If the item is confirmed as defective or incorrect, we will arrange for the collection of the item at our expense.
Shipping: Please ensure the product is securely packaged to prevent further damage during transit.
Resolution: Once the product is received and inspected, Golden Tan will offer one of the following:
- A replacement of the same product sent out free of charge.
- A full refund credited back to the original method of payment.

5. Refund Timescale

If a refund is approved, it will be processed and credited to your original payment method. Please allow 7 to 14 working days for the funds to reflect in your account, as bank processing times vary.

6. Consumer Protection Act (CPA)

This policy is designed to comply with the South African Consumer Protection Act (CPA). In instances where the CPA grants you a greater right than what is stated in this policy, the CPA will apply.

Would you like me to draft a brief section on Shipping to complement this Refund Policy, or perhaps add a specific contact name/department?

Golden Tan Shipping Policy

1. Delivery Areas

Golden Tan currently ships products to addresses within South Africa only.

2. Shipping Rates and Times

Processing Time: All orders are processed within 1-2 business days (excluding weekends and public holidays) after payment confirmation.
Shipping Method: We use PUDO for reliable delivery.
Estimated Delivery Time:
- Major Centres: 2-4 business days after dispatch.
- Regional/Remote Areas: 3-7 business days after dispatch.
Shipping Fees:
- Standard Shipping: R 60.00

3. Tracking Your Order

Once your order has been dispatched, you will receive an email notification containing your tracking number and a link to the courier’s tracking portal. Please allow up to 24 hours for the tracking information to become active.

4. Important Delivery Notes

Delivery Address: Please ensure your delivery address is complete and accurate. We are not responsible for delays or losses resulting from incorrect address details provided by the customer.
Risk of Loss: The risk of loss and title for all products purchased passes to you upon our delivery to the courier. We will, however, assist you in tracking and resolving issues with the courier where possible.
Failed Delivery: If a delivery attempt fails, the courier will typically contact you to arrange a second attempt. If the package is returned to us due to repeated failed delivery attempts or refusal by the recipient, you may be responsible for the cost of re-shipping the package.